Who is this service for?

Everian services are designed to support anyone who has recently lost a loved one. Our services will reduce the risk, hassle, uncertainty, distraction, and stress of after-death paperwork. We also help you identify and recover funds owed to your loved onw. We hope that our services will ease your burden—at least a little bit—and allow you to focus on more important things.

How can I recover funds?

Your loved one may have held funds that you're not aware of - they may have been owed funds that they weren't aware of. We search for funds like these, which can be held by a variety of institutions, like financial institutions, Veteran's Administration, or life insurance companies. Additionally, you may be eligible to receive a one-time benefit, or ongoing benefits, from the Social Security Administration. In many cases, we can initiate transfers and payments slated to occur on death.

Why wouldn't I just do this myself?

You could do for yourself everything Everian will do for you. But while you may not have been through this before, we have. Everian is your knowledgeable, experienced, and trusted partner - we know who you need to contact and how to do it right.

What information do you need from me?

In addition to your contact information, we'll ask you a series of questions about your loved one's living situation - in order to develop a checklist that's right for you. For some services, we may ask for information that will allow us to draft letters and send notifications (e.g., social media handles, name of banks, etc.). Finally, we will ask you to upload a copy of the signed death certificate and your driver's license. These documents are required for our submission to the credit report bureaus (Equifax, Experian, and TransUnion) and will always be encrypted and protected.

Does sharing this sensitive information put me at risk?

Working with Everian substantially reduces your risk of exposure to identity theft. Because we are experienced and able to act quickly on your behalf, we are able to close the window of opportunity that identity thieves exploit. Everian makes you safer.

How do I know my information is secure?

We store only as much data as is necessary to provide our services. That includes your name, e-mail address, business name, postal address, time zone, some device information (like browser name and version and IP address).

When you upload a death certificate, that file is never visible to any of our customers (including you). We encrypt this file as soon as the file is uploaded, and we only retain an electronic copy of the file until it is sent to the credit reporting bureaus (Equifax, Experian, and TransUnion). Then the death certificate (and any personal information extracted from the death certificate) is permanently deleted from our systems.

Will you share the data I upload?

We never share your data with outside third-parties except as necessary to deliver our services. For instance, we share information with the consumer credit reporting agencies (Equifax, Experian, and TransUnion) to place notification of death on the deceased's credit files.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In some cases, we may request access to your personal data stored by other companies. This can make the Everian service easier to use. For instance, Everian allows users to log in with their Google or Microsoft accounts. When you select this login option, we have access to some information you've shared with those companies, including your name and e-mail address.

How long does it take to sign up?

It takes just a few minutes. In addition to your contact information, we'll ask you a series of questions about your loved one's living situation - in order to develop a checklist that's right for you. For some services, we may ask for information that will allow us to draft letters and send notifications (e.g., social media handles, name of banks, etc.). Finally, we will ask you to upload a copy of the signed death certificate and your driver's license. These documents are required for our submission to the credit report bureaus (Equifax, Experian, and TransUnion) and will always be encrypted and protected.

What happens after I sign up?

After you sign up, answer our questionnaire, and upload the required documents, Everian will generate a personalized checklist that you can access via your Everian account. We will send you an email with this link. Your checklist will include a set of documents that you can click, print, and send along with instructions to take care of notifications that we cannot carry out on your behalf. You'll be able to easily access this information any time from your phone, tablet, or PC via the web or the Everian app. We'll be there to support you with ongoing customer support. And if anything goes wrong, we offer up to $1 Million in fraud insurance to protect you against liability.

Is identity theft really a problem for the recently-deceased?

Yes, unfortunately. According to a report by the AARP, there about 800,000 incidents per year in which the names of the recently deceased are used in financial transactions (compare with 2.5M deaths per year!). While liability for the living may be limited, this type of identity theft is still incredibly disruptive and comes, of course, at a terrible time.

How does Everian protect against identity theft?

Protecting against identity theft is the first thing we do after you enroll for Everian services and upload the required information and documents. We will immediately notify the three credit reporting bureaus (Equifax, Experian, and TransUnion) electronically to place a fraud alert. This fraud alert will block attempts to open a new credit account, increase the credit limit on an existing account, or obtain a new card on an existing account. If any of these are attempted, the creditors are required to contact the deceased to verify that the request is authorized. When the creditor cannot verify that deceased made the request, the creditor will not fulfill the request

Within days we will send certified letters to communicate an official death notice to Equifax, Experian, and TransUnion. Each agency will add a death notice to the credit file. This will permanently prevent approval of new credit services in the name of the deceased.

How long will it take for Everian to protect my loved one's identity?

Everian will initiate fraud alerts with the three credit reporting bureaus (Equifax, Experian, and TransUnion) immediately after you complete the questionnaire and document upload. This fraud alert will block attempts to open a new credit account, increase the credit limit on an existing account, or obtain a new card on an existing account.

Within days we will send certified letters to communicate an official death notice to Equifax, Experian, and TransUnion. Each agency will add a death notice to the credit file. This will permanently prevent approval of new credit services in the name of the deceased.

Identity thieves who focus on the recently-deceased often rely on information from obituaries to identify their targets. Working promptly with Everian after the death of a loved one eliminates this window of opportunity.

What happens if my loved one's identity is stolen?

We work to help protect the deceased from identity theft before it happens by taking proactive steps to reduce risk. If you become a victim of identity theft, we will spend up to $1 million on lawyers, investigators, consultants and whoever else it takes to restore your good name and recover the direct losses of the identity theft.

How do I access my account?

You can easily access your account at any time from your phone, tablet, or PC. Just go to www.everian.com and click login (near the upper right corner. If you've forgotten your password simply follow the instructions for password recovery.)

How do I update my information?

You can revisit the questionnaire at any time by logging in to your account and clicking on the "Revise questionnaire" button at the top of your checklist.

How do I upgrade my Everian plan?

Access your account at any time and you'll see your checklist. If you'd like to enroll for any additional services, simply click on those, submit your payment, and we'll upgrade your service.

Additional questions?

Contact us